Contact
One way, and it actually works: you write to us.
The check costs nothing and you reveal nothing during it.
Why there is no phone here
We are a small team. A number nobody answers between twelve and two does not help you, and a menu of recorded options helps even less.
What we promise instead: on working days we reply within 24 hours, and the reply comes from a person who has your order in front of them. No ticket number without an answer, no automatic acknowledgement pretending to be a reply.
What we promise
Reply within 24 hours
On working days, to every e-mail, even if you have not ordered anything.
A person, not a template
Someone who has your order in front of them.
If a code is unreadable
A reply the same working day, with the link to the free correction round.
Please do not photograph ID documents. Just attach a photo of an unreadable code. We do not need ID documents and we do not want to have them. Please mention your number plate and, if you have one, your order number.
First check whether it works for you
The check costs nothing and you reveal nothing during it.
Check for free whether it works