The code is not readable
This happens often and it is not your fault. It costs you nothing, and you are not stuck.
Deregister now
The check costs nothing and you reveal nothing during it.
§ 1
What to do now
The correction round is free and we do not put a limit on it from our side.
1
Stop scratching
What is gone is gone. More rubbing makes it worse, not better.
important2
Photograph it
In daylight, at an angle. A photo often shows more than the naked eye.
costs nothing3
Send us the photo
We take a look. If we can read it, we file it.
costs nothing4
If it truly fails
You get your money back and we send you the route via the counter.
money back§ 2
If it definitively does not work
Then the route via your local registration office remains. We send you its address, the opening hours, the link for booking an appointment and a list of the documents to bring.
You still pay us nothing. That is part of the money-back promise.